Frequently Asked Questions (FAQ)

Answers to the questions we are asked most often about sizing, shipping, returns, and payment. If your question is not listed here, please write to us at contact@noruela.com with your order number.

Sizing & Fit

How do I choose my size at Noruela?

Our sizes reflect manufacturer specifications and generally run smaller than standard US sizing. If you are between two sizes, we recommend sizing up. Each product page details the available sizes for the selected color, and certain items include specific fit recommendations.

Are all sizes available in every color?

No. Available sizes vary by color. The selector on each product page displays only the combinations currently in stock: select your color first, then select your size.

What sizes do you carry?

Depending on the item, sizes range from S to 3XL (XXXL). For example, our zipped pocket dress and floral shirt-dress are available from S to 3XL depending on the color.

Shipping & Delivery

Do you ship within the USA?

Yes. Noruela delivers nationwide across the United States with tracked shipping.

What is the delivery timeline?

Please allow 5 to 8 business days following order confirmation. This timeline is an estimate; except under exceptional circumstances, orders are delivered within 30 days of validation.

How much does shipping cost?

Tracked shipping is complimentary on standard domestic orders. Any applicable shipping fees for special options or other destinations are displayed at checkout before payment confirmation.

Can I track my package?

Yes. A tracking number will be sent to your email address as soon as it is generated by the carrier. Please allow up to 48 hours for tracking details to update.

My package hasn't arrived or is damaged. What should I do?

Write to us at contact@noruela.com with your order number. We will initiate an inquiry and provide a resolution in accordance with legal standards and our store policies. Noruela remains responsible for ensuring delivery until you take possession of your package.

Returns & Refunds

How long do I have to return an item?

We offer an extended 30-day return policy from the date you receive your order for eligible items.

What condition must the item be in?

To be eligible for a return, the item must be unworn (beyond trying it on), unwashed, unaltered, free from odors or damage, and returned in its original condition with all tags attached for resale.

Who pays for return shipping?

For standard preference returns (change of mind), return shipping costs are the customer's responsibility unless otherwise specified. If you receive a defective, damaged, or incorrect item, return costs will be covered by us.

How do I initiate a return?

Please contact customer care at contact@noruela.com with your order number before shipping your package. We will provide the appropriate return address and instructions. Please do not send returns to our corporate office address without prior authorization.

When will I receive my refund?

Refunds are issued within 14 days of receiving your returned item or proof of return shipment. Refunds are automatically applied to your original payment method.

Orders & Payment

Can I modify or cancel my order?

Contact us immediately at contact@noruela.com. If your order has not yet entered processing, we will gladly make the necessary adjustments or cancellations.

What currency are prices listed in?

All prices are displayed and charged in US Dollars (USD).

Is payment secure?

Yes. Payments are processed through encrypted, secure platforms (including PayPal and major credit card processors). Noruela never has access to your full payment credentials.

I entered the wrong shipping address. What should I do?

Contact us immediately. We will update the address if the order has not yet been dispatched, though changes cannot be guaranteed once the package is handed over to the carrier.